F.A.Q
After we have received payment for your order, we generally ship out the order either on the same day or the next business day. From there, you should receive your order between 3-5 business days (Canada) / 5-10 business days (US). We also offer Next Day shipping in Canada. Please contact us at info.JirehTrading@gmail.com if you would like this option.
We use ICS, Purolator, and Canada Post for Canada, and UPS to the United States.
We only currently ship to the United States and Canada.
To create an account, we need to verify that you are from a legitimate business. Please fill up this form and email it to info.JirehTrading@gmail.com and once we have completed your verification check, we will create an account for you associated with your email address.
If your package is unopened and unused, you will just be required to pay the shipping cost for both ways. Please contact info.JirehTrading@gmail.com if you have any questions or concerns about the process.
Yes, you can. If your package is unopened and unused, you will just be required to pay the shipping cost for both ways. Please contact info.JirehTrading@gmail.com if you have any questions or concerns about the process.
Within 1-2 working days after successfully placing an order, we will send you a tracking number for your purchase. If you have not received your tracking number, please contact us at info.JirehTrading@gmail.com and we will look into this for you immediately.
If you have not received your order and you have a tracking number, we urge you to contact your local ICS/Purolator/UPS office in the first instance. They will have more accurate information regarding the status of your delivery.
Once we received the product and inspected it to ensure that a refund is eligible, we will process your refund and you will receive your refund within 2-5 business days.
Yes, you can view our catalogs in our downloads page by clicking here.
Please send any updated information to info.JirehTrading@gmail.com and include your current email address, your name, business name, as well as your updated information (i.e. new email address).
If an item you want is out of stock, there are 2 things you can do in this situation:
- You can reach out to us and request if there are any alternative options
- You can pre-order the item, and you will receive it in 6-8 weeks
For either option, please reach out to us at info.jirehtrading@gmail.com